NDIS support across Melbourne and Victoria
Everyday support, on your terms.
Personal care, community access, transport, respite and 24/7 supported living. From a registered NDIS provider based in Truganina, in Melbourne's west.
Funding
Self, plan and NDIA‑managed
Service area
Within two hours of Melbourne
Office
Truganina, VIC 3029
ABN 42 660 948 274Support for the everyday, and the big changes.
Every support is funded through your NDIS plan. Choose what you need, and change it as your life changes.
Daily living
Personal care and help at home
Showering, dressing and grooming. Mobility and safe transfers. Medication reminders, meals, cleaning and household tasks.
Out and about
Community, social life and travel
Shopping, appointments, outings and social activities. Group and centre-based activities. Transport to work, study and the things you enjoy.
Home and living
Supported Independent Living, around the clock
Support 24 hours a day in shared living arrangements, plus respite so family carers can take a proper break. We're registered with the NDIS Commission to deliver SIL.
Building skills
Life skills and big transitions
Cooking, budgeting and getting around. Support through changes like leaving school or moving out, and keeping up with routines your therapists set.
Not sure yet?
We'll go through your plan with you
Call 0433 568 575 and tell us what's going on. We'll explain what your plan can cover and whether we're the right fit.
All supports are delivered under our NDIS registration. See our 13 registration groups on the support coordinators page.
From first call to first visit.
- 01
You call or send an enquiry
Tell us what you need and where you live. A family member, carer or support coordinator can contact us for you.
- 02
We talk it through
We ask about your goals, routines and funding, and tell you honestly whether we're the right fit.
- 03
We meet you
At home or wherever suits you, with family or anyone you'd like there.
- 04
You approve a service agreement
It sets out every support, time and price in plain English. Nothing starts until you're happy with it.
- 05
Your support starts
With support workers matched to your needs and preferences. If something isn't right, tell us and we'll change it.
Our commitments
What you can expect from us.
- Your plan, your choice.You decide what supports you get, when you get them and who provides them.
- Prices in writing first.Every support and price is in your service agreement before anything starts, in line with the NDIS Pricing Arrangements.
- Screened, trained and insured.Every support worker holds an NDIS Worker Screening Check, first aid and CPR, and manual handling and medication training. We carry public liability insurance.
- One number, 9am to 9pm.Questions, changes or a problem with a shift: call 0433 568 575 between 9am and 9pm.
- Change or stop at any time.Your service agreement explains how to change or end your supports, and any notice needed.
- Speak up, safely.Feedback and complaints are welcome and never affect your supports. How to give feedback.
In their own words.
From participants, families and support coordinators we work with, shared with their permission.
★★★★★
Extremely reliable and respectful support
I’ve been with Nexus Ability Care for a few months now for personal care and community access around Werribee and Point Cook. My support worker is always on time, super respectful, and actually takes the time to listen to how I like things done. Having a consistent worker has made a huge difference to my daily routine.
★★★★★
A breath of fresh air for our family
Finding the right NDIS provider for my brother in Truganina was stressful until we spoke to Nexus. They sat down with us, went through his plan without any jargon, and matched him with workers who share his interests. Communication with the office is seamless, you actually get through to someone who knows who you are.
★★★★★
Fantastic communication and quick capacity checks
As a Support Coordinator working across Melbourne’s West, I frequently look for reliable providers who communicate clearly. Nexus Ability Care is always prompt with service agreements and transparent about their capacity. The feedback from participants I’ve referred to them has been overwhelmingly positive.
★★★★★
Top-notch respite support
Organised respite care through Nexus so our family could take a short break. Everything was handled professionally from start to finish. They ensured all medication routines and personal care preferences were followed to the letter. My mum felt completely safe and well cared for.
Read 6 more
★★★★★
Delightful team and genuine care
The 24/7 SIL support team from Nexus Ability Care has been fantastic for my uncle. The support workers are well-trained, patient, and truly care about promoting his independence around the house. It gives our whole family peace of mind knowing he’s in good hands.
★★★★★
Helped build my confidence getting around town
My support worker helps me with grocery shopping, budgeting, and getting to my appointments around Sunshine and Footscray. They don't just do things for me, they guide me so I can learn to do more on my own. Highly recommend Nexus if you want support that empowers you.
★★★★★
No hidden surprises or admin headaches
What I appreciate most about Nexus Ability Care is their transparency. Everything in the service agreement was clearly explained upfront according to NDIS price caps, so there were no surprises on invoices. Honest, professional, and easy to deal with.
★★★★★
Great local provider in Truganina
It’s great having a local provider based right here in Truganina. Whenever we need to adjust shift times or ask a question about our plan, the management team handles it right away without any red tape. Very grateful for their support.
★★★★★
Awesome community outings!
Nexus has helped me get back into social activities on the weekends. My support worker accompanies me to local events and coffee spots, which has really helped with my confidence after feeling isolated for a long time. 10/10 service.
★★★★★
Made our first NDIS experience easy
We were brand new to navigating the NDIS and feeling overwhelmed. The team at Nexus Ability Care talked us through what our funding meant and set up flexible support that fits our daily family schedule. They’ve been kind, approachable, and dependable from day one.
A local provider in Melbourne's west.
Nexus Ability Care is a registered NDIS provider based in Truganina. We support people with disability to live the way they choose, at home and out in the community, with dignity and independence.
You can reach us on 0433 568 575 or info@nexusabilitycare.au. Our office is at 19/20 Prosperity Street, Truganina.
We work by four values: compassion, respect, integrity and excellence.
Every support worker has
- A cleared NDIS Worker Screening Check
- First aid certificate
- CPR certificate
- Manual handling training
- Medication support training
- Cover under our public liability insurance
Where we work.
Across Melbourne and Victoria, anywhere within about two hours of the CBD. Not sure if you're in range? Call 0433 568 575.
- Melbourne's west
- Melbourne's north
- Melbourne's east
- Melbourne's south-east
- Inner Melbourne
- Geelong and the Bellarine
- Ballarat
- Bendigo
- Macedon Ranges
- Mornington Peninsula
- Yarra Valley
- West Gippsland
For support coordinators
Check our capacity in one short form.
Send the participant's suburb, days and supports. We'll call you back to confirm what we can offer.
Questions people ask us.
Do I need an NDIS plan?
To use NDIS funding, yes. We support self-managed, plan-managed and NDIA-managed participants. If you're not sure what your plan covers, call us and we'll go through it with you.
What does it cost?
Supports are paid from your NDIS plan, in line with the NDIS Pricing Arrangements and Price Limits. Before anything starts, we set out your supports and prices in a service agreement for you to approve.
What's in the service agreement?
Your supports, when they happen and what they cost, how to change or end the agreement and the notice needed, and what happens in an emergency. We go through it with you, and you keep a signed copy.
Can I choose my support worker?
Yes, you have a say. We work with you and your family to match you with support workers who suit your needs and preferences.
How are your support workers checked and trained?
Before they work with you, every support worker holds an NDIS Worker Screening Check, a current first aid and CPR certificate, and training in manual handling and medication support. Nexus Ability Care also carries public liability insurance.
Which areas do you cover?
Melbourne and Victoria, anywhere within about two hours of the CBD. We don't currently cover rural areas further out.
Can someone contact you on my behalf?
Yes. Family members, carers and support coordinators are welcome to get in touch for you. Support coordinators can use our capacity check form.
What if I'm not happy with my support?
Tell us. Feedback and complaints never affect your supports, and you can also contact the NDIS Quality and Safeguards Commission. See feedback and complaints.
Send an enquiry.
Tell us a little about what you need. We'll call you back between 9am and 9pm to talk it through.
Received
Thanks, we've got your enquiry.
Someone from Nexus Ability Care will call you back between 9am and 9pm. If it's urgent, call 0433 568 575.